TERMS & CONDITIONS
Last Updated: 20.03.2025
Welcome to StilMotion. These Terms & Conditions (“T&Cs”) govern the use of our online ordering system via Google Forms, embedded on our website www.stilmotion.com. By placing an order, you agree to these terms. Please read them carefully.
1. ACCOUNT REGISTRATION & LOGIN
1.1. Customers may be required to register an account by providing a valid email address, ABN (if applicable), and invoice details before making a purchase.
1.2. You agree that the information provided is accurate, up-to-date, and complete.
1.3. Returning users can log in using their email. We verify emails and may send a pre-filled order form for future purchases.
1.4. We reserve the right to refuse account registration or disable accounts if we suspect fraudulent activity or misuse.
2. ORDER PROCESS
2.1. Orders are placed through a Google Form embedded on our website.
2.2. Once an order is submitted, you will receive an order confirmation email.
2.3. Your order is only confirmed once we review and accept it. We reserve the right to cancel orders for any reason, including pricing errors or stock unavailability.
2.4. If an order is canceled after payment, you will be refunded in accordance with our Refund Policy (Section 5).
3. PRICING & PAYMENT
3.1. Prices are displayed in AUD Dollars exclusive of applicable taxes (as indicated).
3.3. For agents/agencies they will be invoiced once edit is signed off and contract signed in the agencies landing page.
4. SHIPPING & DELIVERY
4.1. Orders are processed within 24 hours for the first edit.
4.2. Customers will receive a link to their branded landing page where they will fill in details and sign electronic contract, once submitted client will be taken to their personal google folder where their videos are held for download.
5. REFUND & CANCELLATION POLICY
5.1. You may cancel your order 24 hours of purchase for a full refund.
5.2. Refunds will be processed within 5 business days after approval.
6. DATA PRIVACY & SECURITY
6.1. Your information is stored securely and will only be used for processing orders and improving our services.
6.2. We do not sell or share personal data with third parties, except as required by law.
6.3. By submitting an order, you agree that we may contact you via email regarding your order or future purchases.
6.4. We use Google Forms and Google Sheets to store order details. While Google provides secure data handling, we recommend reviewing Google’s Privacy Policy for more information.
7. LIMITATION OF LIABILITY
7.1. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
7.2. In the event of a dispute, our total liability is limited to the total amount paid by you for the disputed order.
8. CHANGES TO TERMS & CONDITIONS
8.1. We reserve the right to modify these Terms & Conditions at any time.
8.2. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
9. FREE TRIAL
9.1 Freee trials a free of charge and you will not be invoiced for the video
9.2. All videos created under the free trial are subject to use for Stilmotions Marketing and social platforms.